Bank Probationary Officer (PO) in the bank is the starting level appointment for bank officers and the promotional prospects are quite healthy with the work as it defining the limit for the candidate’s success.
Since candidates join the bank at a junior level, they are being called Probationary Officer (PO) during the probation period (need to work as an entry-level job inside the bank for two years) and later they will be promoted as an assistant manager
The bank assistant manager works closely with the bank manager to ensure that all the processes and services a bank offers run smoothly. He assists in directing and managing the tellers’ and loan officers’ jobs. He makes daily schedules and duties as well as trains the newly hired employees with the using of the machines and the like.
A bank assistant manager is just as responsible as the bank manager for the overall success or failure a bank faces. He is responsible for assisting the bank manager in training all the bank employees to do their job well. They help in the budgeting of the bank’s expenses and help create a fool-proof daily routine that the employees can follow. Bank assistant managers help the bank manager in a lot of his duties and tasks.
- While on job, here are some of the important responsibilities of probationary officer (or Assistant Manager) in banks.
- The primary duty is to assist and support the bank manager in operating the bank functions.
- He or she has to oversee the functions of the bank that if they are running smoothly and manage the trivial things without bothering manager.
- He or she has the duty to take care of hiring new employees when needed and arranging their training for their development.
- He or she also has to take care of the customers so has to help and solve customer concerns and queries
- He or she has also to look into the matter of marketing of the policies of the bank.
- He or she has to prepare the reports about the performance of the bank for showing to the manager.
- He or she will be responsible for all the duties and functions in the absence of manager.
- It will be the duty to motivate the employees after evaluating their performance
He or she has to take part actively in the meetings regarding sanctioning of loans and other financial decisions of the bank.
All banks rely on customers for their business. So servicing the customer is the foremost necessity for an officer by giving them the information they asked.
You, as a “PO” will be asked to look into customers coming for opening new accounts, ATM cards, deposits, receipts, loans, cheque books etc.
Since you are dealing with customers directly, it is naturally expected of you to promote various products of the bank & its partners to them. It may include fixed deposits, insurance policies, mutual funds, credit cards etc.
Cash disbursal & collection from cashiers are normally done through the counters manned by clerks
Although a clerk performs most cash transactions, some payments by way of cheque, DD, NEFT/ RTGS beyond a certain amount need to be authorized & cleared only by a person of officer cadre
With the introduction of core banking solutions, all the work done in a day should be properly closed to avoid any mismatch. While every employee has some day-end work, PO`s would be assigned to generate reports which may include the deposits, withdrawals, ledger balances etc.
Just like in any MNC or IT company, all employees receive numerous emails which could be related to new rules or schemes or products. A probationary officer may be asked to keep a track of these latest developments to improve their product knowledge as they will be interacting with customers more.
The manager could also ask you to send official replies or letters to other departments for want of information or provide them with required info. So PO`s are required to be well versed in all the branch activities because on promotion, they will be elevated to the cadre of ‘Branch Manager’.
The education and qualifications of a bank financial manager are:
The basic degree required for the job is a bachelor’s degree in finance, economics, and accounting
An MBA degree is necessary for quick growth in the banking sector
The candidate will get a distinct advantage of the past working experience in different levels of the banking sector
The skills and specifications required to be a bank assistant manager are as follows:
The candidate should have thorough and deep knowledge in the finance, accounting and economics
He or she should be aware of all financial rules and regulations of the government
He or she should be able to mange the employees so should have exceptional leadership and motivational skills
He or she should be able to resolve the quires and customer concerns in short , should have extraordinary customer service skills
He or she should be able to maintain the confidentiality so must be honest regarding the financial dealings of the bank
He or she should be a good communicator both verbally and written so should have excellent communication skills with the negotiation skills as well.
He or she should have team working skills so will be able to work as a part of a team.
While the pay scale for PO (scale I) ranges between Rs.35 000 – 50700, the actual salary could be approx. Rs. 50,000 – 60,000 / month (including allowances) depending on your location.
A bank clerk, also called a teller, is a financial service professional. He / She serves as the primary point of contact for most bank customers, administering basic banking transactions and answering most questions. This role is seen as an entry-level position.
A bank clerk accepts deposits and cashes checks, paying money to customers after validating the signatures on the check and fund availability.
When handling withdrawals, He / She verifies customer signatures and also examines their photo identification to ensure their validity.
He / She records all transactions made by entering notes into the bank’s computer system, accepts loan payments on behalf of her employer’s lending department.
He / She answers all customer questions and resolves any issues or problems with their accounts, referring the issue to the branch manager if necessary.
He / She promotes and educates customers on the bank’s products and services, such as credit cards, money market accounts and individual retirement accounts (IRAs).
He / She also ensures that the balance of her money drawer is accurate.
There are various other clerical roles you could be involved in as a bank clerk to help keep the bank in order. Just like any other business, banks need help with general tasks, such as data entry, filing, mail handlers, and messengers. As a bank clerk, you could be separated into one of the following:
Interest clerk: Recording interest owed to saving accounts customers and interest owed to the bank from loans and other investments.
Loan clerk: Recording and organizing loan information.
Statement clerk: Preparing the monthly balance sheets of checking account customers.
Exchange clerks: Working on international accounts, translating foreign currency into pounds sterling and vice versa.
Security clerk: Recording, filing and looking after stocks, bonds and other investment documents.
Book keeping clerk: Taking care of records for each customer’s account.
Usually, a bank clerk will need not only college but also a superior education level, which can be any faculty related to the economic field (Economics, Finances, Marketing, Management, Accountability etc.
To gain employment as a bank clerk, a candidate must possess a degree or equivalent. While not typically required, employers tend to favour those who possess or are working toward a four-year degree, preferably in accounting, finance or a related field of study. He must also show an aptitude for mathematics, as well an understanding of the use of computers and other electronic equipment.
To be a good bank clerk, you must have:
The ability to work neatly and accurately
Good written and verbal communication skills
Good numeracy and calculation skills
Good IT skills and computer literacy
An honest and trustworthy nature
A good attention to detail
A good knowledge of data processing and computers will provide you with the best opportunities for promotion, as well as a demonstration of your skills.
A bank clerk serves as the face of the retail institution to its customers. As a result, a bank clerk must behave in a professional and polished manner. Anticipating and meeting the needs of customers is critical, as is doing so politely, regardless of the customers’ disposition. He / She must communicate well verbally and also possess good problem-solving skills.
It is clear that he has to be a very organized person, able to have distributive attention that he has to possess some solid communication skills, that he should have a good mind for figures and so on.
The bank clerk is a key-employee of the bank, although his work may sometimes be easily overlooked. The average income of a bank clerk is situated somewhere around 16,000 – 30,000 rupees per month.